Privacy & Refund Policy

Privacy Policy

1. Introduction

At Plug Trail, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our EV charging services, website, or mobile application.

2. Information We Collect

Personal Information: Name, email, phone number, payment details.
Vehicle Information: EV model, charging history, energy consumption.
Technical Data: Device type, browser, IP address, location data (for finding nearby chargers).
Usage Data: Charging sessions, payment history, and preferences.

3. How We Use Your Information

To provide and improve our EV charging services.
To process payments and send invoices/receipts.
To communicate updates, offers, or service notifications.
To ensure safety, prevent fraud, and comply with regulations.

4. Sharing of Data

We do not sell your personal information.
Data may be shared with trusted service providers (e.g., payment processors, technical partners).
Information may be disclosed if required by law or for security reasons.

5. Data Security

We implement strict security measures (encryption, secure servers, access controls) to protect your data.

6. Your Rights

You may request to access, update, or delete your personal data by contacting us at [support@email.com].

7. Updates to Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website/app.

Refund Policy

1. General Policy

Payments made for EV charging sessions are typically non-refundable once a session has started.

2. Refund Eligibility

Refunds may only be issued in the following cases:

Charging session failed due to a technical fault at our charging station.
User was charged incorrectly due to billing or system error.
Payment was processed but no charging service was delivered.

3. Non-Refundable Situations

If the user disconnects before completing a session by choice.
Idle fees or penalties for overstaying at a charging spot.
Payments made using invalid or unauthorized methods.

4. Refund Process

Users must raise a refund request within 7 days of the transaction by emailing [support@email.com] with session details.
Eligible refunds will be processed within 7–14 business days via the original payment method.

5. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website/app.